Arcade Hub and Arcadians Terms of Sale
1.1 These terms of sale ("Terms of Sale") apply when you use the Arcade Hub (available at https://f1arcade.com/hub) ("Arcade Hub") to purchase products and services from us (including Arcadians). By purchasing Arcadians, any goods and/or services that we might make available on the Arcade Hub (including during "product drops") ("Online Goods and Services") or using your Arcadians to obtain a redemption code to obtain physical products and/or services that are available in-venue ("In-Venue Goods and Services") you agree to these Terms of Sale. For the avoidance of doubt, these Terms of Sale do not apply to any bookings that you might make for activities taking place at F1® Arcade. For the terms and conditions that apply to bookings at F1 Arcade, please see the Booking Policy. For more information about the Arcade Hub and Arcadians (including how you can earn and redeem Arcadians) please see the Arcade Hub Terms and Conditions.
1.2 These Terms of Sale should be read alongside:
1.2.1 the Arcade Hub Terms and Conditions;
1.2.2 the Booking Policy; and
1.2.3 any specific terms and conditions applicable to a Online Goods and Service or In-Venue Goods and Service.
1.3 These Terms of Sale may have changed since you last reviewed them.
For simplicity, when we refer to "Products" in these Terms of Sale we are referring to Arcadians, Online Goods and Services and In-Venue Goods and Services together.
2.1 Arcade Hub is operated by Raceway Trading Limited (a company registered in England and Wales under the company number 14384787). You can find everything you need to know about us and the Products on the Arcade Hub. If you purchase Products from us we will also confirm the key information to you in writing during the checkout process.
Orders are not accepted until they are confirmed by us
Prices are set at our discretion
We can reject orders
Payment is taken at the point you complete the checkout process
We pass on increases in VAT
We're not responsible for delays outside our control
Products can vary slightly from their pictures and description
You have a right to change your mind (but it is limited)
You have to return the Product at your own cost
We only refund standard delivery costs
You have to pay for services you received before you change your mind
When and how we refund you
You can end an on-going contract (find out how)
You have rights if there is something wrong with your Product
We can change Products
We can suspend supply (and you have rights if we do)
We can withdraw any of the Products
We can end our contract with you
We don't compensate you for all losses caused by us or our Products
We use your personal data as set out in our Privacy Policy
You have several options for resolving disputes with us
Other important terms apply to our contract
Once we have accepted your order, we will send you an email to confirm that we have accepted. Please note that until you receive confirmation we have accepted your order, it is not confirmed.
We will set, at our sole discretion, the price that may be payable for Arcadians and the amount of Arcadians that may be required to be redeemed in order to purchase Online Goods and Services and In-Venue Goods and Services. These prices and amounts can be varied by us at any point. Please check the relevant order page prior to completing any checkout process for the price payable for the relevant transaction.
Sometimes we need to reject orders, which may come before or after we have confirmed them. Some of the reasons that we may need to reject an order include a Product unexpectedly becoming out of stock, because your delivery address is located outside of our delivery areas, the price of the relevant Product was misstated by us or, in the case of Online Goods and Services, you were not successful in the relevant "product drop". When this happens, we let you know as soon as possible and refund any sums (or Arcadians) you have paid (if any).
We will take payment (including if you are paying in Arcadians) for all orders at the point you complete the checkout process for the relevant order.
If the rate of VAT changes between your order date and the date we supply the relevant Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Unless otherwise stated on a particular Product page, we don’t deliver any of our Products outside of the United Kingdom.
In the unlikely event that our supply and/or sale of a Product is delayed by an event outside our control (for example, natural disasters, inclement weather, fire, war or a pandemic) we will aim to contact you as soon as possible to let you know about the delay. In the event that there is a delay we will do what we can to reduce it. As long as we do this, we won't compensate you for the delay. However, if the delay is likely to be substantial you can contact us via our Customer Service Team (available here) to discuss potential options as to how we can resolve the delay.
Whilst we do everything to ensure that images of the Products on the Arcade Hub are accurate, a Product (or, where relevant, its packaging) may slightly differ from how it is displayed on your device.
12.1 For most of the Products bought via the Arcade Hub you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
12.2 You can't change your mind about an order for:
12.2.1 digital products (such as Arcadians and redemption codes for In-Venue Goods and Services), after you have started to download these (for example, once they have been added to your digital wallet);
12.2.2 services, once the provision of the relevant services have been completed;
12.2.3 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
12.2.4 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
12.2.5 goods that are made to your specifications or are clearly personalised; and
12.2.6 goods which become mixed inseparably with other items after their delivery.
12.3 If you change your mind about a Product you must let us know no later than 14 days after:
12.3.1 For Online Goods and Services that are physical goods: the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
12.3.2 For Online Goods and Services that are services: the day we confirm we have accepted your order.
12.3.3 For Arcadians and other digital content: the day we confirm we have accepted your order. You will lose your right to change your mind about digital content if you download, access, accept or use the relevant digital content (e.g. the Arcadians are added to your account).
12.4 To let us know you want to change your mind, contact us via our Customer Service Team (available here) or fill in the online form set out below
(Complete and return this form only if you wish to withdraw from the contract)
To Raceway Trading Limited, One Advisory Limited 201 Temple Chambers, 3-7 Temple Avenue, London, Greater London, England, England, EC4Y 0DT, [support@f1arcade.com]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
If your Product is a physical good, you have to return it (and any free gifts provided with it) to us within 14 days of you telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can send the Product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don't do this and we don't receive the goods at all, or within a reasonable time, we won't re-credit you the Arcadians you used to make the purchase.
We don't refund any extra you may have paid if you chose to have a premium delivery option (e.g. express delivery and/or delivery at a particular time or day).
If the Product you bought from us is a service, we don't refund you for the time you were receiving it before you told us you'd changed your mind.
16.1 If your Product is a service, digital content or goods that is yet to be delivered, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind.
16.2 If your Product is a physical good that you're sending back to us, we will refund you within 14 days of receiving the relevant physical good back from you (or receiving evidence you've sent them to us).
16.3 We refund you by the method you used for payment and in the "currency" you used for payment (for example, if you paid for the relevant Product using Arcadians then we will only refund you in Arcadians back to your Arcade Hub account). We don't charge a fee for the refund.
We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content or goods) during the order process and we will confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us via our Customer Service Team (available here).
If you think there is something wrong with your Product, you should contact us via our Customer Service Team (available here). We honour our legal duty to provide you with products that are as described to you in the Arcade Hub and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of your key legal rights
If your Product is a physical good, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your Product is digital content, for example Arcadians, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
If your digital content is faulty, you're entitled to a repair or a replacement.
If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
If your Product is a service, for example support services, the Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
If a time hasn't been agreed upfront, it must be carried out within a reasonable time.
19.1 We can always change a Product:
19.1.1 to reflect changes in relevant laws and regulatory requirements;
19.1.2 to update the price payable for the relevant Product for any future purchases (including the amount of money required to purchase Arcadians and the amount of Arcadians required to purchase an Online Goods and Service or an In-Venue Goods and Service);
19.1.3 to make minor technical adjustments and improvements, for example to address a security threat (these would be changes that wouldn't impact your use of Arcadians or Online Goods and Services or In-Venue Goods and Services); and
19.1.4 to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.
20.1 We do this to:
20.1.1 deal with technical problems or make minor technical changes;
20.1.2 update the product to reflect changes in relevant laws and regulatory requirements; or
20.1.3 make changes to the products.
20.2 We will aim to contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than seven days you can contact us via our Customer Service Team (available here) to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We will aim to let you know, wherever possible, in advance if this is going to happen and we will aim to refund any sums you've paid in advance for Products which won't be provided.
22.1 We can end our contract with you and claim any compensation due to us if:
22.1.1 you don't make any payment to us when it's due (including any request from us to purchase Arcadians to clear a negative balance in your Arcade Hub account) and you still don't make payment within 7 days of our reminder that payment is due;
22.1.2 you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product (for example, your accurate email address or payment details);
22.1.3 you don't, within a reasonable time, either allow us to deliver the Product to you, collect it from us or provide the relevant service to you; or
22.1.4 you breach any applicable third party terms and conditions that may apply to an Online Goods and Service.
23.1 We're responsible for losses you suffer caused by us breaking these Terms of Sale unless the loss is:
23.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
23.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We're not responsible for delays outside our control.
23.1.3 Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
23.1.4 A business loss. Relates to your use or purchase of a Product for the purposes of your trade, business, craft or profession.
How we use any personal data you give us is set out in our Privacy Policy.
25.1 If you have an issue, we would appreciate it if you contacted us first and gave our team an opportunity to resolve any problems you have with us or our Products via contacting our Customer Services Team (available here).
25.2 These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
26.1 We can transfer our contract with you, so that a different organisation is responsible for supplying your Product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact us to end the contract within 7 days of us telling you about it and we will refund you (in accordance with Clause 14) any payments you've made in advance for Products not provided.
26.2 You can only transfer your contract with us to someone else if we agree to this. We may not agree unless there are exceptional circumstances that mean you have to transfer your contract to someone else.
26.3 These Terms are a contract between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
26.4 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
26.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.
